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Frequently Asked Questions

Everything you need to know about computer repair at GVAPC Electronics

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Pricing & Costs Services Process General

Pricing & Costs

How much does computer repair cost?

At GVAPC Electronics, we believe in transparent pricing. Our rates are:

  • Software Repair - $50: Virus removal, malware removal, speed optimization, OS installation, software troubleshooting
  • Hardware Repair - $100: Hardware diagnostics, component replacement, upgrades, screen replacement, keyboard repair
  • Gaming Console Repair - $150: PlayStation, Xbox, Nintendo repair, disk drive issues, overheating fixes

No hidden fees! Parts (if needed) are additional and quoted before we start work.

Do you charge for diagnostics?

Yes. Diagnostics are a paid service. We explain the diagnostic fee before assessing your device, then provide a repair quote based on our findings. You decide whether to proceed with the quoted repair. Contact us for the diagnostic fee for your device.

What payment methods do you accept?

Zelle is our preferred payment method. We also accept cash.

Zelle phone: 972-487-5936
Zelle email: greg@gvapc.com

Use either the phone number or email above to find us in Zelle. Please confirm your total with us before sending payment.

Is there a minimum charge?

Software repair services start at $50. Hardware repairs and more involved work may cost more; we provide a quote before proceeding with the repair. Diagnostics are a paid service, and we explain the applicable diagnostic fee before assessment.

What if my device isn't worth repairing?

We'll be honest with you. If repair costs exceed the device's value, we'll tell you. Sometimes buying a refurbished replacement from our shop makes more sense, and we'll recommend that option. Your trust is more important to us than any single sale.

Services

Do you repair gaming consoles?

Absolutely! Gaming console repair is one of our specialties. We repair:

  • PlayStation (PS5, PS4, PS3, PS2, PS1)
  • Xbox (Series X/S, One, 360, Original)
  • Nintendo (Switch, Wii U, Wii, GameCube, N64)
  • Retro consoles through our PSP Central division

Common repairs include disk drive issues, overheating, HDMI port replacement, power supply problems, and controller repairs. Gaming console repairs start at $150.

Do you repair Mac computers and MacBooks?

Yes. We service MacBooks, iMacs, Mac minis, and Mac Pros. Available services include screen replacement, battery service, macOS installation and troubleshooting, and storage or memory upgrades on compatible models. Contact us with your model and the issue so we can confirm the available options.

Do you offer basic data recovery?

We offer basic data recovery and file transfer services when the drive is still readable, including some computers that will not start. We do not open hard drives or perform advanced physical recovery. If a drive has mechanical damage or is no longer detected, it may need a specialist recovery lab. We explain the assessment fee and available options before proceeding; recovery is not guaranteed.

Do you build custom gaming PCs?

Yes! We build custom gaming PCs tailored to your budget and performance needs. Whether you want a budget 1080p gaming rig or a high-end 4K powerhouse, we can spec out and build the perfect system for you. We also upgrade existing gaming PCs with better graphics cards, more RAM, faster storage, and improved cooling.

Can you remove viruses and malware?

Absolutely! Virus and malware removal is one of our most common services. For $50, we'll do a complete system scan, remove all viruses/malware/spyware, clean up browser hijackers, install security software, and give you tips to stay protected. Your computer will run like new again.

Do you sell refurbished computers?

Yes! We sell quality refurbished laptops and desktops at affordable prices. All our refurbished units are thoroughly tested, cleaned, and come with a warranty. We also sell refurbished gaming consoles through our PSP Central division. Visit our shop or call for current inventory.

Process & Timeline

How long does computer repair take?

Repair times vary depending on the issue:

  • Software repairs: Same day to 1 business day (virus removal, speed optimization, OS installation)
  • Hardware repairs: 1-3 business days (screen replacement, keyboard repair, component upgrades)
  • Gaming console repairs: 2-5 business days (depending on parts availability)
  • Basic data recovery: Timing depends on drive condition and whether the files are accessible

We'll give you an accurate estimate when you drop off your device.

Do you offer same-day repair?

Yes! Many software repairs (virus removal, speed optimization, OS reinstallation) can be completed the same day, often within a few hours. Some hardware repairs can also be done same-day if we have the parts in stock. Call us at (972) 487-5936 to check same-day availability.

What is the repair process?

Our repair process is simple:

  1. Drop off or schedule pickup: Bring your device to our Garland shop or schedule pickup
  2. Paid diagnostics: We explain the diagnostic fee before assessing the problem and providing a repair quote
  3. Approval: You decide whether to proceed with the quoted repair
  4. Repair: Our technicians fix your device
  5. Testing: We thoroughly test to ensure everything works
  6. Pickup or delivery: You pick up your device or we deliver it

We keep you updated throughout the process!

Will you contact me with updates?

Yes! We'll call or text you when diagnostics are complete with a quote. Once you approve the repair, we'll notify you when it's finished and ready for pickup. You're never left wondering about the status of your device.

General Questions

Are walk-ins welcome or do I need an appointment?

Walk-ins are always welcome! You can drop off your device anytime during business hours. However, if you'd like guaranteed service time or same-day service, we recommend booking an appointment online at cal.com/gvapc.

Do you offer pickup and delivery?

Yes! We offer convenient pickup and delivery service throughout Garland, Richardson, Rowlett, Sachse, and the surrounding Dallas-Fort Worth area. This is perfect if you can't make it to our shop or prefer the convenience of not driving. Call (972) 487-5936 to schedule pickup.

What is your warranty policy?

Software repairs, hardware repairs, and replacement parts come with a 30-day warranty. If the same issue returns within 30 days, contact us so we can assess it and address any problem covered by the repair warranty.

Where are you located?

Visit us at 4460 W. Walnut St. Suite 110, Garland, TX 75042.

Find us on Google Maps

What are your business hours?

We're open Monday through Saturday. Call us at (972) 487-5936 or visit our shop during business hours. You can also book appointments online 24/7 at cal.com/gvapc.

Is my data safe during repair?

Absolutely. We take data privacy seriously. Your personal files remain private and secure during the repair process. We only access what's necessary to diagnose and fix the issue. That said, we always recommend backing up important data before any repair—just in case!

Do you service businesses?

Yes! We've been serving Garland and Richardson businesses for over 30 years. We provide computer repair, IT support, network setup, and bulk device purchases for businesses of all sizes. Contact us to discuss your business technology needs.

Why choose GVAPC over chain stores?

We're a family-owned business that's been serving Garland since 1993. Unlike chain stores, we offer:

  • Transparent, upfront pricing (no hidden fees or upselling)
  • Personal service from experienced technicians (30+ years experience)
  • Honest recommendations (we'll tell you if repair isn't worth it)
  • Gaming console expertise (most chains don't repair consoles)
  • Community commitment (we care because this is our home)

Still Have Questions?

We're here to help! Call or visit us for answers.

Call (972) 487-5936 Book Appointment

Visit Us in Garland

4460 W. Walnut St. Suite 110, Garland, TX 75042

Walk-ins welcome • Pickup & delivery available